Refund policy

We want every job done right. Here's what happens if it isn't.

Not happy with a job

1. Tell us within 48 hours of the job. Call, text or email us at 651-802-9361 or northlandpropertycrew@gmail.com. A photo helps.
2. We'll come back and fix it for free.
3. If we can't make it right, you don't pay for that job. If you already paid, we'll refund it the same way you paid, or by Venmo or check if you paid in cash.

Prepaid snow season plans

• You can cancel a season or Priority plan at any time.
• When you cancel, we refund the unused part of the season. We figure it by how much of the plan's season (the dates on your quote) is left on the day you tell us.
• A light winter isn't a reason for a refund. The plan price covers your spot on our route for the whole season, whether it snows a little or a lot.

Weekly plans and one-time jobs

There's no contract. You only pay for visits we've done. Stop any time by letting us know before we head out.

Weather

If weather stops us from doing a scheduled job, we reschedule it. You're never charged for a visit we didn't do.